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| When trying to import a new security certificate into AOL Instant Messenger, you may get the error: "Error: Importing a certificate failed because of unknown reasons." I don't know what causes this error, but I do know how to fix it. |
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| • Exit AIM completely. (Don't just minimize it.) |
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| • Go to C:\Documents and Settings\[Windows Login]\Application Data\Aim\[Problem Screen Name]. If you don't know how to get to your C: drive, check under My Computer. The items in the brackets [] need to be replaced with your Windows user name, and the AOL screen name causing the error. |
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| • In this folder you should see the files cert8.db, key3.db, and Security.INI. Delete all three files. |
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| • Start AIM again. Now go back and import your new certificate. |
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